Procedure for requesting translations and transcriptions
Where a requirement for a translation or transcription has been identified the user should contact the 1st ranked contractor via email providing at a minimum the following information:
- the text to be translated or audio file to be transcribed
- format and typesetting of the translation or transcription
- confirmation that a proof read is required
- deadline for return of translation or transcription
- purchase order number (if available)
Users must attempt to provide the contractor with sufficient notice for the translation/ transcription service. However the contractor must have the facility to provide a translation/transcription service at short notice and facilitate requests for short timescales for return of documents e.g. within 24 hours, at no additional cost.
Should the 1st ranked contractor confirm that they cannot meet the required timescales, the user must submit a request to the 2nd ranked contractor, and so on with the 3rd ranked contractor.
The Bigword (ranked first)
If you are wanting to use ‘The Bigword’ you should request a Client Information Form via email: ukgovaccount@thebigword.com
Name: Ali Mirza
Telephone: 0870 748 8000
Email: Mirza.Ali@thebigword.com
Global Connects (ranked second)
If you are using ‘Global Connects’ you should send an email and include the details indicated above.
Name: Fiona Woodford
Telephone: 0141 332 8889
Email: info@globalconnects.com
Flex Language Services (ranked third)
If you are using ‘Flex Language Services’ you should send an email and include the details indicated above.
Name: Claire McLaughlin
Telephone: 028 9072 7878
Email: info@flexlanguageservices.com
Please contact translationhub@communities-ni.gov.uk for pricing information.
The Public Service standards of contract, Specifications, Terms and Conditions of Framework and Commercial Conditions of contract for this service are available on request. Please contact translationhub@communities-ni.gov.uk