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  • Face to face and video interpreting services

    Topics:
    • Languages, 
    • Irish, 
    • Ulster-Scots, 
    • Sign language

    The Department for Communities has commissioned Contractors to provide Face to Face & Video interpreting services to the NI Public Sector. This service will be available as and when required and includes outside normal office hours and weekends. Normal office hours is defined as 08:00 – 18:00 Monday to Friday. The service includes face to face & video Interpreting services, 24 hours a day, 365 days a year.

    Procedure for requesting interpreters

    Where a requirement for an interpreter has been identified the user should contact the contractor via email providing the following information:

    • language required
    • location of assignment or request for video interpreting
    • start date and time of assignment.
    • duration of assignment
    • any special requirements/details?
    • details of where to report to and who to report to
    • purchase order number (if available)

    The contractor should aim to provide an interpreter within 48 hours notice but a shorter period of notice - as little as 2 hours - may need to be given to meet emergency requirements.

    Users may request an interpreter with specific gender, religion, regional origins, political affiliation and/or cultural background, the Contractor must accommodate these requests in the deployment of an interpreter.

    Flex Language Services

    The user should send an email and include the details indicated above to:

    Name: Claire McLaughlin
    Telephone: 028 9072 7878
    Email: info@flexlanguageservices.com

    Costs and rates for using the service

    Please email the translationhub@communities-ni.gov.uk for pricing information.

    The Public Service standards of contract, Specifications, Terms and Conditions of Framework, OPI Agreement Framework and Commercial Conditions of contract for this service are available on request. Please contact translationhub@communities-ni.gov.uk

    Related content

    • Department for Communities (DfC) Sign Language Fund
    • Department for Communities (DfC) Sign Language Fund Criteria and Guidance Notes 2025/26
    • Development and use of Ulster-Scots
    • Development of an Irish Language Strategy and an Ulster-Scots Language, Heritage and Culture Strategy
    • Framework for interpretation, translation and transcription services
    • Gaeltacht Quarter and Irish language Broadcast Fund
    • Irish and Ulster-Scots central translation hub for the public sector
    • Líofa
    • Sign language and lip speaking
    • Sign Language COVID-19 Support Fund
    • Sign Language Legislation
    • Telephone interpreting services
    • Translation and transcription services
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