Transforming Debt Project – Implementation of a new Digital Debt Service and improved analytic solutions to enhance service delivery to customers - Screening
Date published:
The Transforming Debt Project (TDP) will build on the success and foundations set down by the previous Debt Transformation Project (DTP) which ran from 2013-2017 by establishing new IT systems to implement new and improved analytic solutions, maintain parity with Department of Work and Pensions (DWP), reduce risk to the Department of Communities (DfC) and further enhance organisational performance and service delivery to its customers.
In addition, the introduction of welfare changes across the UK, and in particular Universal Credit (UC), will significantly increase the Debt Management (DM) debt stock, as increasing numbers of legacy benefit debt, Social Fund (SF) loans, Housing Benefit (HB) debts and tax credits debt are referred to DM for recovery.
Exisiting/Revised/New: New
Date of Screening: 10/01/2022
Screening Outcome - Full EQIA recommended: No