Universal Credit Service Centre

If you are a resident in Northern Ireland for enquiries about Universal Credit or support with your claim:

• sign in to your Universal Credit account - GOV.UK
• freephone: 0800 012 1331

Important information If you have received a Migration Notice letter press 0 
For other queries (including the Successful Legacy Appeals Compensation Scheme) press 1 
To report a death press 2

To post documents or evidence

Freepost, Universal Credit Northern Ireland

Print this on a single line. If you add any other details, it may not be delivered.

Or take these to your local Jobs & Benefits office

If you cannot speak or hear on the phone 

You can use the Relay UK service to make a text supported call. 

To access relay from your laptop, desktop or mobile phone download the Relay UK app - Relay UK Services. 

Once you have set up the app, dial 18001 followed by 0800 012 1331. If you are redirected to your device's default calls app, return to the Relay UK app to join the call. 

British Sign Language (BSL) or Irish Sign Language (ISL)

To use the sign language video relay service:

• contact the Universal Credit Service Centre via the video relay service
• the interpreter will check whether you require BSL or ISL

Opening hours

Monday to Friday, 9.00 am to 4.00 pm (excluding public holidays).

If you can’t use the telephone or internet you can make an urgent appointment in your local Jobs and Benefits offices