Universal Credit Service Centre
If you are a resident in Northern Ireland for enquiries about Universal Credit or support with your claim:
- sign in to your Universal Credit account - GOV.UK
- freephone: 0800 012 1331
Important information
For enquiries (including the Successful Legacy Appeals Compensation Scheme) press 1
To report a death press 2
To post documents or evidence
Freepost, Universal Credit Northern Ireland
Print this on a single line. If you add any other details, it may not be delivered.
Or take these to your local Jobs & Benefits office
Relay Services
If you cannot speak or hear on the phone
You can use the Relay UK service to make a text supported call.
To access relay from your laptop, desktop or mobile phone download the Relay UK app - Relay UK Services.
British Sign Language (BSL) or Irish Sign Language (ISL)
A Video Relay Service is available for users of British Sign Language (BSL) or Irish Sign Language (ISL).
To use the video relay service:
You will not be charged for video relay calls made via this link. Mobile data charges may apply dependant on your tariff and connection type.
Once connected with our provider, Interpreters Live, the interpreter will check whether you require BSL or ISL.
Opening hours
Monday to Friday, 9.00 am to 4.00 pm (excluding public holidays).
If you can’t use the telephone or internet you can make an urgent appointment in your local Jobs and Benefits offices.