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Department for Communities Department for Communities An Roinn Pobal Depairtment fur Commonities

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  • Social security customer service

    Topics:
    • DfC corporate, 
    • Customer service

    The Department is committed to providing excellent customer service. While our Customer Charter details this commitment, we can also provide special services for anyone with additional or special needs.

    Customer charter

    The customer charter sets out the standards that people can expect from us.

    • Customer Charter - Delivery of our Work, Benefits and Child Maintenance Services

    Services for people with special needs

    If you have any special needs then we will do what we can to help you. If we cannot deal with your enquiry by letter or phone we may be able to visit you at home. We can also help you if you have any difficulty in completing our forms.

    We can arrange for some of our leaflets to be made available in Braille, large print or audiotape. If you have hearing difficulties text-phone facilities are available in the majority of our offices.

    If English is not your first language we can provide information on benefit related matters through an interpreting service. For further information contact your local Social Security Office / Jobs & Benefits office.

    Further information relating to your rights can be found using the links below.

    • Independent Case Examiner
    • Office of the Ombudsman
    • Office of the Discretionary Support Commissioner

    Further information

    • Social security phone services
    • Social security complaints
    • Guide to public services for older people in Northern Ireland

    Related content

    • DfC complaints procedure
    • Equality Scheme complaints procedure
    • Historic Environment customer service
    • Making a complaint about a medical assessment provider
    • Social security complaints
    • Universal Credit complaints procedure
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