Customer insight
Topics:
Publications include results of the Department's questions which have featured in the Northern Ireland Omnibus household survey since September 2012. Other research has monitored claimant satisfaction levels and evaluated claimant views on services provided by the Department.
Customer insight publications
These publications include a claimant satisfaction survey and research into the use and impact of disability benefit.
- Omnibus Survey 2017
- Omnibus Survey 2016
- Omnibus Survey 2015
- Omnibus Survey 2014
- Omnibus Survey 2013
- Omnibus Survey 2012
- Other customer insight research