Customer insight

Publications include results of the Department's questions which have featured in the Northern Ireland Omnibus household survey since September 2012. Other research has monitored claimant satisfaction levels and evaluated claimant views on services provided by the Department.

Customer insight publications

These publications include a claimant satisfaction survey and research into the use and impact of disability benefit.

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Related to Customer insight

Most recent publications

Access to information

How to request information from the Department for Communities including Freedom of Information (FOI) and the use of our Publication Scheme. You may also request your own personal information, via a Right of Access Request.

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