This report focuses on two main areas; the level of decision making accuracy in social security benefits and the level of financial accuracy. The purpose is to establish if the decisions to award claims to benefit are correct and also to provide robust estimates of the percentage of benefit expenditure which is paid correctly. Accuracy underpins the Department’s commitment to ensure that customers are receiving the right benefit at the right time.
Department for Communities Annual Report on Decision Making and Financial Accuracy 1 January - 31 December 2019