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  • NI Child Maintenance Outreach Service

    Topics:
    • Support for children, 
    • Child maintenance information for advisers

    The role of the outreach service is to promote awareness of the Northern Ireland Child Maintenance Service, improve relationships and communications with MLAs, MPs and stakeholder groups and improve service to clients and ultimately get money to more children.

    Outreach services

    The outreach team delivers a range of services including:

    • responding to general or case specific queries within 48 hours
    • resolve queries before they become a complaint
    • interviews with clients
    • liaison between CMS staff and MLA / MP offices
    • deliver presentations to stakeholder groups

    Stakeholders

    There are many organisations that work alongside child maintenance to provide our customers with the appropriate support they need. This may relate to family support, financial advice, benefits, legal advice or health matters. The outreach team is available to visit any of these groups to discuss child maintenance procedures.

    You can email the outreach service at belfast.nioutreach@dfcni.gov.uk

    This email address is only available to MP / MLA Offices and Advisory groups. We cannot respond to general customer queries.

    Further information

    Get Help Arranging Child Maintenance

    Get Help Arranging Child Maintenance is an online tool provided by the Child Maintenance Service. It provides information and guidance about the different options available to help parents make informed choices about child maintenance. For those parents who choose to proceed with an application to the Child Maintenance Service this new tool will act as a step-by-step guide to do so.

    The Get Help Arranging Child Maintenance tool is available via Child Maintenance Service pages on nidirect.gov.uk

    Please note, if a receiving parent, (that is the parent who has day-to-day care of the child or children) is in receipt of benefits, claiming child maintenance has no effect on their benefit entitlement.

    Make the Call

    The aim of the Make the Call Wraparound Service is to ensure that every individual and household across Northern Ireland is receiving all the social security benefits and other supports and services to which they and their families are entitled.

    You can contact Make the Call on 0800 232 1271 or visit their website.

    Useful links

    • Child Maintenance Service
    • NI Customer Charter
    • Calculate child maintenance
    • Manage your child maintenance case online
    • Child maintenance appeals and complaints
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