Procedure for requesting interpreters
Where a requirement for a service has been identified the user should contact the contractor via email to request the worker and provide the following information:
- location of assignment or request for video interpreting
- start date and time of assignment.
- duration of assignment
- any special requirements/details?
- details of where to report to and who to report to
- purchase order number (if available)
Users must provide as much notice as possible when booking an interpreter. However the contractor will have the ability to facilitate an emergency turnaround time as required i.e. less than 24 hours from the request.
For non-emergency requests, the contractor will notify the user within 24 hours from request, if a suitable interpreter is available to carry out the appointment.
For emergency requests, the contractor must notify the user, within a maximum of 2 hours from request, if a suitable interpreter is available to carry out the appointment.
If you are wanting to avail of sign language or lip speaking services then contact Sign Language Interaction Ltd
Name: Jennifer Dickson
Telephone: 0333 344 7712
Email: bookingsni@signlanguageinteractions.com
Please contact translationhub@communities-ni.gov.uk for pricing information.
The Public Service standards of contract, Specifications, Terms and Conditions of Framework and Commercial Conditions of contract for this service are available on request. Please contact translationhub@communities-ni.gov.uk