Procedure for requesting interpreters
Where a requirement for an interpreter has been identified the user should contact the contractor via email providing the following information:
- language required
- location of assignment or request for video interpreting
- start date and time of assignment.
- duration of assignment
- any special requirements/details?
- details of where to report to and who to report to
- purchase order number (if available)
The contractor should aim to provide an interpreter within 48 hours notice but a shorter period of notice - as little as 2 hours - may need to be given to meet emergency requirements.
Users may request an interpreter with specific gender, religion, regional origins, political affiliation and/or cultural background, the Contractor must accommodate these requests in the deployment of an interpreter.
Flex Language Services
The user should send an email and include the details indicated above to:
Name: Claire McLaughlin
Telephone: 028 9072 7878
Email: info@flexlanguageservices.com
Costs and rates for using the service
Please email the translationhub@communities-ni.gov.uk for pricing information.
The Public Service standards of contract, Specifications, Terms and Conditions of Framework, OPI Agreement Framework and Commercial Conditions of contract for this service are available on request. Please contact translationhub@communities-ni.gov.uk