Employment Service Support Staff Guidelines

Date published: 08 October 2014

A set of Employment Service Support (ESS) Staff Guidelines. 

These guidelines provide information for Jobs & Benefits office (J&Bo) /JobCentre (JC) staff about the delivery of the ESS and the arrangements between J&Bo/JC staff, Social Security Agency (SSA) staff and Lead Contractors.

The Staff Guidelines contain references throughout to the ESS Operational Guidelines and should be read in conjunction with these.

Whilst these Staff Guidelines form the basis for the delivery of the ESS they cannot cover every eventuality or the specific circumstances of each individual customer.

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