Department for Communities
1-7 Bedford Street
Belfast
BT2 7EG
Telephone: 028 9051 5169
email: hagovernance@communities-ni.gov.uk
It is not within the remit of Housing Regulation Branch to deal with individual tenancy complaints.
The Department requires associations to have in place a formal procedure for dealing with complaints. If you have a complaint relating to your tenancy you should in the first instance raise a formal complaint through this process.
If, after having exhausted a registered housing association’s complaints process, you are unhappy about the way you have been treated by a Registered Housing Association you may complain to the Northern Ireland Public Services Ombudsman.
More information can be found via https://nipso.org.uk/nipso/about-us/frequently-asked-questions Or Alternatively you can contact NIPSO directly at the address, email or contacts numbers below; Northern Ireland Public Services Ombudsman33 Wellington Place
BELFAST
BT1 6HN
or:
Telephone: 028 9023 3821
Freephone: 0800 34 34 24
Text Phone: 028 9089 7789
Email: nipso@nipso.org.uk