COVID-19 Service Updates

COVID-19 Service Updates

This page provides the latest information about COVID-19 and DfC Services. It will be updated regularly with the latest information, so you should check this page for advice on Benefits and other public services.

This information is for Northern Ireland only, if you live in England, Scotland or Wales please visit GOV.UK

For general heath advice relating to COVID-19, please visit the Public Health Agency's website. Key information is also available in Sign Language on this PHA page.

If you have to stay at home because of coronavirus and you need a note for your employer contact NHS 111 Online.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note. You can also use this service for someone else. 

COVID-19 helpline

A Freephone Helpline has been established to assist those in vulnerable groups to access information, advice and support in relation to COVID-19. The Helpline, which is managed by Advice NI, is open 9am to 5pm, 7 days per week, the number is 0808 802 0020. Alternatively you can text ACTION to 81025, email : or complete a form on the Advice NI website.

Priority online food delivery

If you have been advised by your GP to shield (avoid all face-to-face contact for 12 weeks) because you have a medical condition which makes you extremely vulnerable to Coronavirus (COVID-19) you can register for support with securing an online shopping delivery from one of the large supermarkets.

This is primarily designed to help you if you do not have arrangements in place with family or friends or wider support to help meet your needs during this pandemic.



The latest information about COVID-19 and the Department's various Benefits services inlcuding;

  • Employment & Support Allowance
  • Universal Credit
  • New claims guidance, including for the self-employed
  • Suspended signing and assessments



The latest advice and guidance for;

  • Social Housing Tenants
  • Co-ownership customers
  • Landlords and Homeowners




Child Maintenance Service (CMS)

The latest information on how the Child Maintenance Service will continue to deliver essential services.

  • New applications
  • Change of circumstance
  • Deduction from earnings orders


Other DfC Services

The latest information on DfC office closures and any suspension of services during the COVID-19 pandemic.

  • Continued Employment services
  • Historic Environment closures
  • PRONI closure




Partner Organisations

The latest position from some of the Department's partner organisations including;

  • Armagh Observatory & Planetarium
  • Libraries NI
  • National Museums NI
  • Sport NI





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