We place great importance on the provision of high quality services to our customers. When you contact or visit any of our sites or offices, you will be treated with courtesy and respect at all times.
Our staff will give their names in person, over the telephone and in correspondence. If any of our staff have reason to visit your property, they will normally contact you in advance to seek your permission and arrange a mutually convenient time. Our staff will carry appropriate identification.
Our aim is to continue to improve our customer service and we welcome comments on any aspect of our work which you feel we perform well at and suggestions on areas where you consider improvements can be made.
Ensuring compliance with the Human Rights Act 1998, Equality Obligations of the Northern Ireland Act 1998, Lifetime Opportunities (The Northern Ireland Anti-Poverty and Social Exclusion Strategy) and the Disability Discrimination Act 1995, is an integral part of our work ethos and plays an important role in our service to you.
Please view our customer charter.